It’s not contradictory at all. what people ought do and what they do want do are often not the same, usually because it is easier and feels better to do what they want than what they should. My friends tell me that ought go to the gym and exercise regularly, but want to play on the couch. They are not incompetent, they know how and why to go to the gym. They just don’t want a, largely because it is easier and more enjoyable to play on the couch than to go to the gym and work out. Going to the gym and exercising regularly requires significant effort and real action on your part. Staying at home and playing on the couch requires much less effort and action.
It’s a similar situation for players entrenched in a franchise. The franchise is familiar and comfortable to them. They have already played it for a long time and generally liked it. When things go wrong, it’s easy to complain and get angry. It’s easy to post angry and make memes. However, the chances of obtaining a positive response to these complaints are practically zero. It often takes weeks, months, or even years to address the issues that players complain about, if the development team chooses to do so. Meanwhile, new games are released regularly that may satisfy a gamer’s needs better than their current franchise of the day. Trying and playing a new game will achieve better results than complaining and doing nothing. However, this requires more effort and action on the part of the player: you have to get the new game, install it, try it out, learn the new weaknesses, and see if you like it. If they don’t like it enough, they will have to repeat the process. On the other hand, complaining about the game they played and liked is much easier and requires almost no effort. The path of least resistance is usually the most popular.
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